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INDIANAPOLIS– Passengers flying out of the Indianapolis International Airport (IND) via American Airlines and Southwest Airlines now have the option to tag and check their bags with new ticket-counter self-service kiosks.

The new kiosks provide a one-stop-shop opportunity for passengers to check in for their flights, print their boarding passes, change flights, check their own luggage and more. 

“These kiosks are a perfect fit with the airport’s mission to provide excellent customer service, and our airline partners are keenly leveraging technology to provide that with a more-convenient passenger experience,” said Indianapolis Airport Authority Executive Director Mario Rodriguez.

Other airlines at the Indy airport like Delta, Frontier, United and Alaska airlines also have self-serve kiosks.  American and Southwest, however, are the only airlines to date to provide the self bag-check at the ticket counter. 

You can find these kiosks at the American and Southwest ticketing areas in the Indy airport. 

Customer service agents are also available to handle check-in, check bags, change flights, and handle other customer service needs. 


(PHOTO: Indianapolis Airport Authority)