INDIANAPOLIS– Passengers flying out of the Indianapolis International Airport (IND) via American Airlines and Southwest Airlines now have the option to tag and check their bags with new ticket-counter self-service kiosks.
The new kiosks provide a one-stop-shop opportunity for passengers to check in for their flights, print their boarding passes, change flights, check their own luggage and more.
“These kiosks are a perfect fit with the airport’s mission to provide excellent customer service, and our airline partners are keenly leveraging technology to provide that with a more-convenient passenger experience,” said Indianapolis Airport Authority Executive Director Mario Rodriguez.
Other airlines at the Indy airport like Delta, Frontier, United and Alaska airlines also have self-serve kiosks. American and Southwest, however, are the only airlines to date to provide the self bag-check at the ticket counter.
You can find these kiosks at the American and Southwest ticketing areas in the Indy airport.
Customer service agents are also available to handle check-in, check bags, change flights, and handle other customer service needs.
(PHOTO: Indianapolis Airport Authority)
